A student loan servicer is a company that collects payments, responds to customer service inquiries, and performs other administrative tasks associated with maintaining a federal student loan on behalf of a lender. A servicer may also perform the same services for private student loans.
What does a loan servicer do
The student loan services job is to act as the go-between you and the lender. The lender may be the federal government and a private lender, bank or another type of financial institution.
A loan servicer is contracted to do the following:
- Communicating with you about your student loans and payments.
- Collecting your monthly student loan payments.
- Provide assistance in answering questions about your student loans.
- Give information about your benefits, federal loan benefits or other private loan benefits.
- Process and administer the Income-Based Repayment plans for federal loans.
- Educating borrowers about loan forgiveness programs and certifying them.
- Assisting lenders with deferment or forbearance.
Remember, for loan inquiries, benefits and repayments, you contact the loan servicer.
How to find your federal student loan servicer
The US Department of Education keeps a database of all federal student loans through the National Student Loan Database (NSLD.gov). To access the NSLD.gov log in or create your account using your FSA ID number and review your federal student loan history, account balances, status, and the loan servicer.
For federal student loan servicers, the list includes:
Great Lakes Educational Loan Services, Inc.
FedLoan Servicing (PHEAA)
Granite State – GSMR
Debt Management and Collections System