Student Loan Servicer

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A student loan servicer is a company that collects payments, responds to customer service inquiries, and performs other administrative tasks associated with maintaining a federal student loan on behalf of a lender. A servicer may also perform the same services for private student loans.

What does a loan servicer do

The student loan services job is to act as the go-between you and the lender. The lender may be the federal government and a private lender, bank or another type of financial institution.

A loan servicer is contracted to do the following:

  • Communicating with you about your student loans and payments.
  • Collecting your monthly student loan payments.
  • Provide assistance in answering questions about your student loans.
  • Give information about your benefits, federal loan benefits or other private loan benefits.
  • Process and administer the Income-Based Repayment plans for federal loans.
  • Educating borrowers about loan forgiveness programs and certifying them.
  • Assisting lenders with deferment or forbearance.

Remember, for loan inquiries, benefits and repayments, you contact the loan servicer.

How to find your federal student loan servicer

The US Department of Education keeps a database of all federal student loans through the National Student Loan Database (NSLD.gov). To access the NSLD.gov log in or create your account using your FSA ID number and review your federal student loan history, account balances, status, and the loan servicer.

For federal student loan servicers, the list includes:

Nelnet
www.nelnet.com
1-888-486-4722

Great Lakes Educational Loan Services, Inc.
www.mygreatlakes.org
1-800-236-4300

Navient
www.navient.com
1-800-722-1300

FedLoan Servicing (PHEAA)
myfedloan.org
1-800-699-2908

MOHELA
www.mohela.com
1-888-866-4352

HESC/EdFinancial
edfinancial.com/home
1-855-337-6884

CornerStone
www.MyCornerStoneLoan.org
1-800-663-1662

Granite State – GSMR
www.gsmr.org
1-888-556-0022

OSLA Servicing
www.osla.org

1-866-264-9762
Debt Management and Collections System
myeddebt.ed.gov
1-800-621-3115

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