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A Federal Loan Servicer is defined as an entity that collects payments on a federal student loan, responds to customer service inquiries, and performs other administrative tasks associated with maintaining a federal student loan on behalf of a loan holder.

A federal loan servicer, also known as student loan servicer, is a loan servicer for the U.S. Department of Education. If you have a Direct Loan, you will be assigned a federal loan servicer.

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